Open the Claims Center
Visit Xcotton’s Claims Center and enter your email address and your Shipping Protection ID or order number.
Go to XcottonXcotton claims guide
Shipping Protection
Optional protection for common losses and damage during package transit. Here is what is covered and how to make a claim with Xcotton.
Add it at checkout. The price is selected automatically based on your order amount; it cannot be purchased separately.
01 / What is covered
Help for delivery mishaps.
Shipping Protection is provided by Xcotton. The following scenarios are covered under its service terms.
| Coverage | Scenario | Covered |
|---|---|---|
| Lost in transit | Full or partial loss of the package during transit. | Covered |
| Stolen after delivery | The package is stolen after delivery is confirmed. | Covered |
| Damaged in transit | Visible breakage, cracks, crushing or bending that makes the item unusable. | Covered |
| Courier misdelivery | The carrier delivers to the wrong address. Errors caused by the consumer are excluded. | Covered |
| Delayed package | Delivery is delayed. | USD 5 per order |
Report all claims within 90 days from the shipment date.Keep your order number and Shipping Protection ID ready.
02 / How to claim
Two ways to the Claims Center.
After purchasing Shipping Protection, you can file a claim for a lost or damaged package through Xcotton’s Claims Center.
Use your confirmation email
Find the email titled “Xcotton Shipping Protection Placed Successfully”. Click the link in that email to access the Claims Center.
See the email example ↓
03 / Questions, answered
Shipping Protection FAQs
Coverage, purchasing, claims and cancellation, all in one place.
What does Shipping Protection cover?
After you purchase Shipping Protection, your products are covered during shipping under Xcotton’s protection terms. Coverage includes products lost or damaged during shipping and delayed delivery.
If a product is lost, you can file a claim in accordance with the protection terms. If it is damaged during shipping, the protection provides compensation. Delayed delivery compensation is USD 5 per order.
How do I purchase Shipping Protection?
Choose Shipping Protection at checkout. If you select it, the service fee is automatically added to your order total. The corresponding price is selected automatically based on the order amount, and the service cannot be purchased separately.
Shipping Protection applies to the order and covers only the products purchased in that order.
How does the claims process work?
After purchasing Shipping Protection, you will receive the coverage details and Xcotton’s contact details, including your Shipping Protection Plan ID, claims guide and claims process.
If a product is lost or damaged during shipping, contact Xcotton immediately to start a claim. Use your Shipping Protection service number and the provided contact details, or sign in to the Xcotton Claims Center. All claims must be reported within 90 days from the shipment date.
Under the service terms, you may need supporting documents, such as proof from the shipping company or photos of the damaged product. Refer to Xcotton’s claims guide for the specific requirements.
Who is responsible for Shipping Protection claims?
Once you purchase Shipping Protection, Xcotton covers the risks of product damage or loss during shipping under its service terms. NETZSCH Racing will assist by providing necessary information, but Xcotton alone handles the claims process.
Which terms and exclusions apply?
Xcotton’s terms and conditions apply when you purchase Shipping Protection. Please read them carefully before purchasing to understand the coverage, claims process and other details.
Xcotton may not be liable for compensation in certain situations, such as when incorrect delivery information is provided or a product is intentionally damaged. Refer to the terms and policies provided by Xcotton for the detailed exclusions.
Can I cancel Shipping Protection?
If your order has not shipped, contact us to request a refund for Shipping Protection. Once your order has shipped, Shipping Protection cannot be cancelled.
What should I check before and after delivery?
When placing your order, check that your shipping address, contact number and other information are accurate. This helps delivery go smoothly and avoids claim issues caused by incorrect information.
Inspect your products immediately after receiving them. If you find damage or another issue, contact support@xcottons.com as soon as possible to start the claims process.
Your claim starts with Xcotton.
Have your email address and Shipping Protection ID or order number ready.